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How to Order
(If you've already ordered and would like to see the waiting list, click here.)
It's easy! Fill in the form below. Doing so will reserve the next available instrument for you. Remember, we're a small company and we like it that way, so our production is limited. You pay nothing until we are ready to ship. You have a 3 day trial period to approve the instrument (see below).We will confirm your order and keep you up to date as we progress in making your instrument. Please do not make payment until we notify you that we are ready to ship -- we do not accept or require deposits. Once we let you know that your instrument is complete we will email you a Paypal invoice (you don't need a PayPal account, you can use any major credit card). As soon as payment is confirmed (normally very quickly) we will ship via USPS Priority Mail. We ship within 24 hours upon confirmation of payment. Priority Mail delivery time is typically three days in the continental U.S. We also ship internationally, please inquire via email (Robert@ElixirViolins.com)
There are just two of us, and we are both involved in other stuff in addition to violin making. This has been a particularly busy time – in a good way – while I (Robert) have been restoring and refitting a boat for a non-profit that will be taking kids from the foster care system out on the water.
We are making instruments, but at a somewhat slower pace than normal for us. I like to make sure I’m fresh when I sit down at the bench and am doing my best work. The work on the boat has at times left me covered with grease, oil, paint and other unknown substances – not to mention the aches and pains I’m accumulating! The worst of it is now finished, however.
We are beginning to make instruments at the pace of one every two weeks. By having a look at our online waiting list, you can see who is on the list and approximately how long the wait is. If your name does not appear on the list, please contact us via email.
With over 75 instruments all over the world at this point – and only 3 returns at the end of the trial period – we know that we are making a very good instrument at a very reasonable price. We have, in fact, resisted any price increase for a few years now – and we don’t plan one in the immediate future.
As we do not ask for or accept deposits, you are free to cancel your order any time before we start on your instrument. You will receive an email when we do start your order, and we ask that you let us know right away if you are no longer interested. That email will include our best estimate as to a completion date.
We are considering various options to increase our output, and if we do that we’ll let you know right away. Part of the problem is that doing what we do requires a very specific skillset, and bringing in another maker will demand a significant investment in training. Foremost, however, is quality – and we refuse to rush an instrument through the process. I am always excited by the moment when a violin becomes a violin – which for me is after stringing up for the first time and hearing the first plucked string. It takes a fair amount of skill and effort to get there!
We asked an attorney to draft a warranty for us but it was too hard to understand. So, here it is in plain language: We will fix it if something goes wrong within one year of the date of purchase so long as it has to do with a defect in material and/or workmanship. Some things are excluded from the warranty, like the sound post, bridge and/or strings. These are things easily addressed by a local luthier in your area, probably for less than the cost of shipping. All you need to do is contact us via email and let us know that something is wrong. The point here is that we want you to be happy, and we want to preserve our reputation as honest, reasonable people to do business with. Once we've communicated, you will package the instrument appropriately, insure it and send it to us. We suggest using USPS Priority Mail. You pay the shipping to us, and (within the Continental U.S.) we pay return shipping to you. We all agree to be reasonable about this. If the violin has been run over by a tractor, for example, we couldn't call that a warranty repair. We build them to last, but we draw the line at tractors.